TERMS & CONDITIONS
T&C mentioned here consists of General Terms & Conditions (“GTC”) along with “Acceptable Use Policy”. The signing of Customer’s Registration Form (CRF) shall make the T&C mentioned herein binding on the subscriber. In case of any inconsistencies in the constituent parts of the Agreement or disputes arising with regard to the interpretation of the terms and conditions contained in the said Agreement, the following order of precedence shall apply: (i) the CRF and the STC (ii) the SLA, if applicable and (iii) the GTC General Terms and Conditions (“GTC”).
CRF TERMS & CONDITIONS
Provision of service shall include:
• Delivery of the subscribed service within the stipulated duration.
• Assignment of Internet Protocol (IP) address for accessing the internet.
• The IP address provided by the company shall only be used for the purpose it has been provisioned.
• This service is governed by the provisions of Indian Telegraph Act, 1885, Indian Wireless Telegraphy Act, 1993, and Telecom Regulatory Authority of India Act, 1997 as modified or replaced from time to time.
• Any Wi-Fi connectivity deployed by subscriber will be activated only after it is registered for centralized authentication system of ReisNetwork Solutions.
IF THE SUBSCRIBER USES THIS SERVICE FOR INTERNET TELEPHONY, THEN ONLY THE FOLLOWING WILL BE PERMITTED:
Service to process and carry voice signals offered through public internet by use of Personal Computers (PC) or IP based Customer Premises Equipment (CPE) connecting the following:
• PC to PC; within or outside India.
• PC/a device/adapter conforming to standards of International agencies like ITU, IETF etc., in India to PSTN/PLMN abroad.
• Any device/adapter conforming to standards of International agencies like ITU, IETF etc. connected to ISP node with static IP address to similar device/adapter; within or outside India.
Addressing scheme for Internet telephony shall only conform to IP addressing scheme of Internet Assigned Numbers Authority (IANA) exclusive of National Numbering Scheme/plan applicable to Basic/Cellular Telephone service.
Subscriber acknowledges that VoIP will not be used in any form other than what is permissible under the internet service license. Subscriber acknowledges that the IP given will not be used for terminating VoIP calls on domestic PSTN network.
As per the regulations of telecom authority, if the mobile number mentioned in this SRF is registered under National Do Not Call (NDNC) registry, you will not receive SMSs from ReisNetwork Solutions. By signing this form you explicitly agree and give your consent to receive SMS communication irrespective of your mobile number registration under NDNC registry. ReisNetwork Solutions or its SMS service provider/partners will not be liable for any legal or monetary expenses arising out of these regulations.
Use of Service – The subscriber shall use the service in accordance with the Company’s Acceptable Internet Use Policy (“Acceptable Use Policy”).
All plan charges will be charged in advance.
SUBSCRIBER/CUSTOMER PREMISE SERVICE EQUIPMENT (CPE) MODEM & ROUTERS:
Subscribers may use their own CPEs. However, such CPEs need to be approved by the Company.
WHEN CPE PROVIDED BY COMPANY FOR PROVISION OF SERVICES
Property in CPE shall always remain vested with the Company and neither the property nor right to use the CPE is transferred to any person in any manner whatsoever.
GENERAL TERMS & CONDITIONS – GTC DEFINITION
“Company or ReisNetwork Solutions” shall mean ReisNetwork Solutions having its registered office at 105, GBP Business Centre, 191/A, Kharvela Nagar, Bhubaneswar 751001, Odisha.
“Agreement” shall mean, unless otherwise specifically provided for, the CRF along with the GTC duly executed and accepted by the Company and Subscriber.
“Applicable Law” shall mean any law that is applicable in a particular context and includes both Central and State legislations as may be amended or repealed from time to time.
“Authority or Authorities” shall mean the Government of India, Ministry of Communications and Information Technology, Department of Telecommunications (DOT), Telecom Regulatory Authority of India, Telecom Dispute Settlement Appellate Tribunal, the relevant State Government, or other statutory and local authorities.
“Charges” shall include all payments under the Agreement which are due and payable by the Subscriber to the Company.
“Confidential Information” means all information contained in any media and format, designated as such by either Party.
“Due Date” shall mean the date prescribed by Company in its invoice or statement of charges.
“License” shall mean the license granted by DoT to the Company to provide and operate Internet Services.
“Network” shall mean Company’s telecommunications network through which Services are made available.
“Provisioning Entity” means any entity or affiliate providing a Service to Subscriber other than the Company.
“Security” means a cash deposit, director’s guarantee, parent company guarantee, credit card payment, direct debit guarantee or bank guarantee.
“Service” shall mean the Service subscribed to, by the Subscriber as indicated in the CRF.
“Service Equipment” means the equipment, systems, cabling and facilities provided by or on behalf of the Company.
“Subscriber” shall mean any person, association of persons, company, proprietary concern, partnership firm or any other entity that has subscribed for the Services.
“Subscriber Premises” shall mean the location /or Service Installation Address of the Subscriber as provided in the CRF.
“Tariff” shall mean the commercial plan or tariff schedule offered by the Company.
“Taxes” shall mean all taxes applicable (whether existing or new) on the Service and Service Equipment.
SCOPE OF SERVICE
The Company shall provide the Services to the Subscriber as per the SRF.
The Company reserves the right to vary, modify the Service at its sole discretion for technical, business or any other reasons.
The Service Equipment provided hereunder are provided on an “as is” basis and the Subscriber’s use of the same is at its own risk.
The Company may temporarily suspend whole or part of the Service at anytime without notice, if the Network fails or requires modification or maintenance.
SERVICE AVAILABILITY
During the Service Contract Period, the Company shall endeavour to maintain commercially acceptable levels of Service availability.
Service quality, functionality, availability or reliability may be affected due to:
• Planned repairs or maintenance.
• Unauthorized changes to Service Equipment.
• Fault in equipment other than Service Equipment.
• Force Majeure Events.
• Failure in providing stable power.
• Subscriber scheduled maintenance.
Any Wi-Fi connectivity deployed by subscriber will be activated only after it is registered for centralized authentication system of ReisNetwork Solutions.
BILLING AND PAYMENT
The Company shall send bills/invoices/statement of charges through electronic media to the Subscriber.
The Subscriber shall pay all Charges to the Company on the Due Date.
If Subscriber fails to pay the Charges in accordance with the Agreement, the Company shall be entitled to:
• Charge interest on overdue invoices.
• Suspend or terminate the Services.
• Exercise lien over any CPE.
Subscriber shall deposit with the Company an interest free, refundable Security in such amount(s) as may be determined by the Company.
RIGHTS AND OBLIGATIONS OF THE COMPANY
The Company shall exercise reasonable skill and care of a telecommunications service provider and comply with Applicable Law.
The Company reserves the right to transfer or assign any of its rights and obligations.
Privacy of communication is subject to Applicable Law and the terms of the License.
SUBSCRIBER SHALL NOT HOST, DISPLAY, UPLOAD, MODIFY, PUBLISH, TRANSMIT, UPDATE OR SHARE ANY INFORMATION THAT:
• Belongs to another person and to which the subscriber does not have any right.
• Is grossly harmful, defamatory, obscene, pornographic or unlawful.
• Harms minors in any way.
• Infringes any patent, trademark, copyright or other proprietary rights.
• Violates any law for the time being in force.
• Contains software viruses or malicious code.
• Threatens the unity, integrity, defence, security or sovereignty of India.
DUTIES AND OBLIGATIONS OF THE SUBSCRIBER
Subscriber shall:
• Not use the Service for any unlawful or abusive purpose.
• Permit the Company’s authorized representatives access to Subscriber Premises.
• Provide adequate security to Service Equipment.
• Not move, modify or interfere with Service Equipment.
• Be responsible for maintenance and compatibility of CPE.
• Comply with all Applicable Laws.
In case the ReisNetwork Solutions owned Service Equipment is lost, misplaced or stolen, the Subscriber shall inform the Company immediately.
SERVICE SUSPENSION
The Company may suspend the provision of a Service if:
• Required under Applicable Law.
• Emergency maintenance is required.
• Service is being used fraudulently or illegally.
• Subscriber fails to pay Charges.
• Wrong particulars are furnished by the Subscriber.
During suspension the Subscriber shall continue to be liable for all applicable Charges.
LIMITATION OF LIABILITY AND INDEMNIFICATION
The liability of the Company for damages arising out of the provision or use of the Service shall be limited to the value of the Charges payable in the month in which the event giving rise to the liability occurred.
The Company shall not be liable for indirect, incidental, consequential or punitive damages.
The Subscriber shall indemnify and hold the Company harmless against liabilities arising due to:
• Fraud or unauthorized use of Services.
• Intellectual property infringement claims.
• Failure to comply with Applicable Law.
INTELLECTUAL PROPERTY RIGHTS
All corporate names, service marks, logos, trade names, trademarks, websites and domain names in respect of the Service and Service Equipment are and shall remain the exclusive property of ReisNetwork Solutions.
The Subscriber shall not copy, reproduce, modify, decompile or reverse engineer any software, hardware or firmware.
TERMINATION
The Company may terminate the Service if:
• Subscriber commits a material breach of the Agreement.
• Subscriber fails to pay Charges.
• Subscriber undergoes liquidation or insolvency proceedings.
Subscriber may terminate the Service by providing thirty (30) Business Days written notice.
CONFIDENTIALITY
Each Party shall protect as confidential and not disclose to any third party any Confidential Information.
DATA PROTECTION AND PRIVACY
Company shall take adequate measures of data protection and protection of privacy in respect of information and data regarding the Subscriber.
Subscriber acknowledges and agrees that the Company may use, process and/or transfer Subscriber Data in connection with provisioning of Services.
NOTICES
In case of notices to Company it should be electronically mailed to:
ReisNetwork Solutions
105, GBP Business Centre,
191/A, Kharvela Nagar,
Bhubaneswar – 751001,
Odisha.
MISCELLANEOUS
The validity, construction and performance of the terms and conditions of the Agreement shall be governed by the laws of the Republic of India.
ReisNetwork Solutions self care portal home page may have advertisements and promotions of third parties. These products/services are not provided by ReisNetwork Solutions.
ReisNetwork Solutions may receive fees and/or commissions from third parties for goods and services displayed or made available on self care portal or website.
If the Subscriber is using a promotional plan then T&C of that plan will be applicable.
