1. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- Duplicate payment made by the customer
- Failed transaction where payment was deducted but service was not activated
- Technical infeasibility from our side preventing service installation
- Service cancellation before activation
- Approved billing disputes after investigation
Refund requests must be submitted within 7 days of the transaction date.
2. Non-Refundable Services
The following charges are generally non-refundable once the service has been activated or delivered:
- Installation and setup charges
- Domain registration or renewal fees
- Hosting subscription charges already utilized
- Dedicated IP addresses
- SSL certificates
- Software licenses
- One-time configuration fees
- Partially used subscription plans
- Taxes and payment gateway charges
This structure follows common practices used by broadband and hosting providers.
3. Cancellation Policy
Customers may request cancellation by contacting our support team through:
- Email: Hello.reisone@gmail.com
- Phone: +91 80 6964 0759
- Support Portal: Customer Support
Cancellation requests submitted after service activation may take effect from the next billing cycle.
4. Refund Processing Time
Approved refunds will be processed within 7–15 business days to the original payment method.
In certain banking or payment gateway cases, additional processing time may apply.
5. Equipment & Security Deposit Refunds
If any modem, router, ONU device, or networking equipment was provided under a refundable deposit scheme:
- Equipment must be returned in good working condition
- Any damage charges may be deducted
- Refunds will be processed after inspection and approval
6. Billing Disputes
Customers disputing any invoice or deduction must contact us with:
- Registered account details
- Transaction ID
- Invoice copy (if available)
- Description of the issue
Our billing team will investigate and respond within 7 business days.
7. Service Interruptions
Refunds will not be provided for interruptions caused by:
- Natural disasters
- Government restrictions
- Third-party fiber cuts
- Power outages
- Scheduled maintenance
- Events beyond reasonable control
8. Fraudulent or Abuse Claims
We reserve the right to deny refunds in cases involving:
- Fraudulent transactions
- Abuse of promotional offers
- Violation of Terms of Service
- Unauthorized account activities
9. Contact Information
For refund-related queries, please contact:
ReisNetwork Solutions
Email: Hello.reisone@gmail.com
Phone: +91 80 6964 0759
Address: Gandhi Nagar 2nd line, Berhampur
10. Policy Updates
We reserve the right to modify this Refund Policy at any time. Updated versions will be posted on our website.
